Do not trust Dun and Bradstreet

Do not trust Dun and Bradstreet

I sold my company, Bridgeport Financial, Inc.  on March 1, 2006.  I was elated, freaked out, joyful, freaked out… all the things one would imagine after selling a baby grown from nothing into a great company.

On March 9, 2006 I wrote a letter to Dunn and Bradstreet letting them know I no longer owned the firm.  I wanted to make sure my name was removed from the credit history, I am a nerd and weird that way.

I have since called the, wrote to them, talked to them, begged them and STILL my name is on the report as the owner.  Today I received another e-mail telling me my credit score had changed and that I should look at it.  I can’t access it – I don’t own the firm.
The last person I talked to said they only way they would change the report is IF the NEW owner confirmed the change.  I sent them the Secretary of State website that shows I am no longer the owner.   The person I talked to, Matt, let me know it didn’t matter.  Until the new owner confirms the change, I will stay on the report.

Dunn and Bradstreet gets their information from phone interviews – not from backed up sources.  I knew this already, I just also assumed D& B understood that people are busy and often do not respond to surveys or requests for information.  I assumed they had some sort of substance behind their data.   They don’t.
The next time I sell a house, I hope I still own it unless the new owner confirms I sold it.  I can find a purchaser who is super busy and bad at returning calls.  i can then enjoy write off’s and credit card offers I don’t deserve.

If you are using D&B – you are paying for questionable data.’

Bad customer service and a bad product.

9 Comments
  • Jay
    Posted at 03:31h, 09 October

    Terribly sorry for the bad experience. Can you tell me the name of the company and the new owners name?

  • Christina Harbridge-Law
    Posted at 06:00h, 10 October

    Wow! I am impressed. A customer service representative from DNB- found my blog and is here to help. Now that is a new style of customer service.
    Thanks Jay. The name of the company is Bridgeport Financial, Inc. in San Francisco. The secretary of state, public information, has the new owners name right on the web. Very easy to confirm. (not wanting to post it here)
    You can also call me at Allegory. I hope this is going to get fixed. I’d sure appreciate it. You just have to tell me though, how did you find my question after months of me trying to get to you (well, your team)
    🙂

  • Jonathan Jury
    Posted at 05:16h, 12 May

    Hey, found your site by accident doing a search on Google but I’ll definitely be coming back. – Most people are bothered by those passages of Scripture they do not understand, but the passages that bother me are those I do understand. – Mark Twain 1835 – 1910

  • Aidan Bailey
    Posted at 21:02h, 29 August

    when establishing a business, a good customer service is always necessary;’:

  • Francesca Webb
    Posted at 09:06h, 10 October

    customer service should be put first with any kind of business-“,

  • Thermal Imaging :
    Posted at 08:57h, 22 October

    when we are looking at stores or companies, we are always looking for top customer service,;;

  • Pest Repeller %0B
    Posted at 09:17h, 12 December

    some stores have really bad customer service while others have topnotch custmer service .”‘

  • Lisa Walker
    Posted at 20:37h, 18 January

    Dear Christina,

    You still have true spunk and carisma!! I’m an old employee of yours from 405 Sansome and after raising my daughter Charlise, I am getting back into the work force. You were truly one of the best Iv’e ever had the opportunity to work with. I hope life has been good to you. Someday when I get back to the city (live in Wheaton Illinois) land of the Belushi Brothers, I hope to stop by & give you a big howdie! Take Care and God Bless

  • Christina
    Posted at 19:20h, 20 January

    SO GOOD to hear from you and hear about Charlise. 🙂

    hugs

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